Last Updated: July 1, 2025

Please read this Privacy Policy carefully—it explains how we collect, use, store, and disclose your personal information when you visit or interact with our company (“Elegance Outdoor Living,” “we,” “us,” “our”), located in Carrollton, Texas.

1. Information We Collect

a. Information You Provide Directly
When you contact us via phone, email (including admin@eleganceoutdoorliving.com), online forms, or other means, we may collect your:

• Name, email address, phone number, mailing address, and project details
• Billing or payment information (if applicable)
• Responses to surveys or requests

b. Information Collected Automatically
When you use our website (e.g. https://www.eleganceoutdoorliving.com):

• Device and technical data: IP address, browser type/version, operating system, referring URL, pages visited, and timestamps
• Cookies and similar tracking: browsing behavior, preferences, usage patterns

2. How We Use Your Information

We use your personal information to:

• Respond to inquiries and requests
• Provide and manage services, estimates, and project details
• Improve and personalize your experience
• Send service-related updates and promotional communications (with opt‑out options)
• Comply with legal and regulatory requirements

3. Cookies & Tracking Technologies

We may use cookies, web beacons, and similar technologies to:

• Remember your contact preferences or form inputs
• Analyze website usage and performance
• Provide targeted advertising (where permitted)

You can disable cookies via your browser settings, though this may affect site functionality.

4. Information Sharing & Third Parties

We may share your data with:

• Service providers who help deliver services (e.g. payment processors, CRM platforms)
• Legal or regulatory authorities when required by law
• Marketing/analytics vendors to improve service quality

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal information for as long as needed to fulfill business purposes, comply with legal obligations, or until you request deletion. To request deletion, contact us at admin@eleganceoutdoorliving.com or at (972) 740‑3472.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and request a copy of your data
• Correct or update inaccurate information
• Request deletion or restriction of processing
• Object to processing or opt out of marketing communications

To exercise these rights, please contact us at admin@eleganceoutdoorliving.com or call (972) 740‑3472.

7. Children’s Privacy

Our services and website are intended for users aged 18 or older. We do not knowingly collect personal information from minors under 18. If you believe we inadvertently collected such data, contact us to have it removed.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption and access controls
• Regular vulnerability assessments and risk reviews
• Employee and partner privacy training
• Procedures to detect and report data breaches in a timely manner

9. International Transfer of Data

Your data may be processed and stored in the United States. If you reside outside the U.S., please be aware of potential cross-border data flows. Appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

From time to time, we may update this Privacy Policy. Any updates will appear with a new “Last Updated” date. Your continued use of the website or services constitutes acceptance of the revised policy.

11. How to Contact Us

If you have any questions, need assistance, or wish to exercise your privacy rights, please reach out:

• Email: admin@eleganceoutdoorliving.com
• Phone: (972) 740‑3472
• Address: Elegance Outdoor Living, Carrollton, TX 75007

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